EXCHANGE / REFUNDS/ RETURN POLICY

We want you to love what you ordered from Casence! But if something’s not quite right, here’s how we’ve got your back.

 Received the wrong or faulty item?

• If a product is defective or faulty or wrong during manufacture or shipping, a replacement will be provided to you. You may contact us withing 24 Hours of receiving.
• A clear unboxing video and a video clearly showing the issue are required to raise a claim.
  
• To raise a valid claim, WhatsApp us at +91 8882174388 with your order number, product details, and the videos.

Note : We do not offer refund for Damage Products only Replacement will be arranged.

Ordered the wrong phone case ?

• If you ordered the wrong product, you’ll need to ship it back to our warehouse at your own cost.
• Once we receive the item, we’ll ship you the correct case — but there’s a ₹49 Shipping & Handling fee to cover the reshipment.

 

Don’t like what you ordered?

You can return your item within 7 days of delivery, as long as it’s unused and in original condition.All tags must be intact, and the items must be brand-new.If its used single day also,it will be rejected.

Here’s what to do:

• Drop us an email at shop@casence.in within 7 days of receiving the item.
• Let us know why you’re returning it.
• Once approved, you’ll get the return address.
• Ship it back and share the tracking info with us within the same 7-day period.
•  Note: Return shipping costs are on you. We recommend using a trackable courier.
•  Rs.99 is also deducted from the refund amount for handling & shipping charges.
• We’re not responsible for returns lost or damaged in transit.

Returns won’t be feasible if : 

• The return request is made after 7 days of delivery.
  
• Products are used, damaged, or missing parts/accessories.
  
• The return was not requested in advance.
  
• Products or packaging are incomplete or tampered.
  
• Any product was damaged due to misuse.
  
• Required videos are not provided at the time of raising the claim.
  

Casence’s Right to Refuse

We retain the right to deny the return of a product if Casence deems that it does not meet any of the above-mentioned parameters.

How to Return:

• Email shop@casence.in with your order number and reason for return.
• Carefully pack the item in the original packaging.
• Clearly write your order number on the package.
• Ship it using a trackable courier and send us the tracking details.
• Once we receive and inspect the return, we’ll process your refund.

Refund Info

• Once your return is received and approved, your refund will be processed within 7 business days.
• If you paid online, the refund will go back to your original payment method.
• If you chose Cash on Delivery (COD), we’ll refund via IMPS— just let us know your preferred method and details.