Refund Policy
Returns
What should I do if I receive a faulty, incorrect, or defective item?
At Casence, we thoroughly inspect every order before shipping. However, if you receive a damaged, incorrect, or defective product, please notify us within 24-48 hours of receiving your order by emailing us at shop@casence.in. Include the following details:
- Your order number
- A description of the issue
- Clear images and a short video of the damaged or incorrect product
Can I return a product if I don’t like it?
Yes, you can return a product within 7 days of receiving your order if it doesn’t meet your expectations. Please email us at shop@casence.in with the reason for your return.
Please note there is no return or exchange policy on Screen Protectors.
To process your return, ensure the following:
- Contact us within 7 days of receiving the product.
- Ship the product at our warehouse 51,Sharda Niketan,Pitampura,New Delhi-110034 with proper packing as to ensure safety of product in bubble wrap & provide tracking details for your return shipment within the same 7-day period.
Note:
- Tracking details are essential to monitor the return shipment.
- Return shipping costs are borne by the customer.
- We are not liable for goods lost or damaged in transit.
- Only Exchange is Applicable in Offer Days.We don't accept returns.
- No Return Exchange is applicable in Screen Protector.
How to Return
- Email us at shop@casence.in with your order number and the reason for return. We will provide the return address.
- Pack the item(s) securely in the original packaging and write your order number on the outside of the package.
- Ship the return package using a traceable carrier and share the tracking details with us at shop@casence.in.
- Upon receiving your package and verifying its condition, we will promptly initiate the refund process.
Refunds
Refunds will be processed & Credited within 1-3 business days of receiving and verifying the returned product by orignal payment method.
- Refunds will be credited to your original form of payment.
- For COD orders, refunds will be processed via IMPS/GPay/Paytm/PhonePe.