EXCHANGE / REFUNDS/ RETURN POLICY

We want you to love what you ordered from Casence! But if something’s not quite right, here’s how we’ve got your back.

Received the wrong or faulty item?

If a product is defective or faulty or wrong during manufacture or shipping, a replacement will be provided to you. You may contact us withing 24 Hours of receiving.
A clear unboxing video and a video clearly showing the issue are required to raise a claim.
To raise a valid claim, mail us at support@casence.in with your order number, product details, and the videos.

Note : We do not offer refund for Damage Products only Replacement will be arranged.

Damage & Missing Item Reporting Policy

Customers are required to report any damaged, defective, incorrect, or missing items within 24 hours of delivery.

To raise a claim, customers must provide clear unboxing video evidence and relevant photographs showing the issue.

Please note that if a damage, defect, or missing item complaint is reported after 24 hours from the delivery time, Casence reserves the right to reject the claim or escalation at its sole discretion, as the issue cannot be independently verified after the reporting window has expired.

By placing an order with Casence, customers acknowledge and agree to this policy.

Ordered the wrong phone case ?

If you ordered the wrong product, you’ll need to ship it back to our warehouse at your own cost.
Once we receive the item, we’ll ship you the correct case — but there’s a ₹49 Shipping & Handling fee to cover the reshipment.

Don’t like what you ordered?

You can return your item within 7 days of delivery, as long as it’s unused and in original condition.All tags must be intact, and the items must be brand-new.If its used single day also,it will be rejected.

Here’s what to do:

Drop us an email at support@casence.in within 7 days of receiving the item.
Let us know why you’re returning it.
Once approved, you’ll get the return address.
Ship it back and share the tracking info with us within the same 7-day period.
Note: Return shipping costs are on you. We recommend using a trackable courier.
We’re not responsible for returns lost or damaged in transit.

MagPro Phone Holder Return & Quality Policy

If you are not satisfied with the quality of the MagPro Phone Holder, you must raise a return/replacement request within 24–48 hours of receiving the product.

Please note:

The product must be unused and in its original packaging.
Once the product has been used, damaged, or installed, it becomes non-resellable and will not be eligible for return or replacement.
To process your request faster, customers may be asked to share an unboxing video or product images.

We maintain strict quality checks to ensure every product reaches you in perfect condition.

Returns won’t be feasible if :

The return request is made after 7 days of delivery.
Products are used, damaged, or missing parts/accessories.
The return was not requested in advance.
Products or packaging are incomplete or tampered.
Any product was damaged due to misuse.
Required videos are not provided at the time of raising the claim.

Casence’s Right to Refuse

We retain the right to deny the return of a product if Casence deems that it does not meet any of the above-mentioned parameters.

How to Return:

Email support@casence.in with your order number and reason for return.
Carefully pack the item in the original packaging.
Clearly write your order number on the package.
Ship it using a trackable courier and send us the tracking details.
Once we receive and inspect the return, we’ll process your refund.

Refund Info

Once your return is received and approved, your refund will be processed within 7 business days.
If you paid online, the refund will go back to your original payment method.
If you chose Cash on Delivery (COD), we’ll refund via IMPS— just let us know your preferred method and details.